The first year of your warranty covers defects in materials and workmanship and service is provided by Best Buy Homes through Pro Mobile Service.
Your home may also come with a 10-year extended structural warranty through a third-party insurance provider. Due to provincial regulations it differs, depending on your location. In this article we will be covering the warranty responsibilities & service inspection regarding your home.
Manufacturer’s Responsibilities
In addition to high standards of workmanship and quality materials used in the manufacture of your home, it has been subjected to continuous inspections through the various stages of production. These inspections and tests were performed to ensure compliance with Building Standards to which your home conforms, in addition to our own rigid quality standards.
Our Manufacturers do not normally manufacture or supply such additional items such as skirting, steps, patio awnings, carports, storage enclosures, etc. Such items may be available from Best Buy Homes or through a third-party. We highly recommend seeking advice from your Home Specialist prior to making any changes or alterations to your new home so that they can supervise or advise you on the proper installation to prevent damage to your home. Damage caused by additions or modifications to your new home is not covered by manufacturer’s warranty, regardless of who does the work.
Additional structures such as awnings, carports, patio covers or attachments to a home have not been taken into consideration nor calculated into the home’s design. If you do decide to construct additions or make alterations, you must ensure that they be self-supporting and not block or reduce your home’s ventilation system. In some cases the services of a qualified engineer may be required.
Best Buy Homes’ Responsibilities
Best Buy Homes is responsible for delivery of the home to the site, home installation and is responsible to complete a Warranty Occupancy Checklist with you once your home is complete and all its systems have been connected.
Because each home is carefully inspected prior to shipment, most problems that may occur are transit related and are very minor in nature. In most instances, such problems are easily identified and may be repaired on-site by Best Buy Homes’ Warranty personnel called Pro Mobile. It is Pro Mobile’s responsibility to ensure that all such repairs are completed promptly and in a professional manner. Should any problems of a more serious nature occur, please contact Pro Mobile for corrective action under the terms of the warranty.
Best Buy Homes is an independent contractor and not the manufacturer’s agent. The manufacturer supplies and warranties only the home component of your purchase agreement with Best Buy Homes. Other aspects to your purchase agreement such as site preparation, foundation, alterations, additions or attachments that may have been undertaken by yourself or Best Buy Homes, are the sole responsibility of whoever initiated the alteration.
Appliance Equipment Manufacturer’s Responsibilities
Your new home includes appliances and equipment installed but not manufactured by the home manufacturer. Most are under warranty by their respective manufacturers. These warranties are separate from the home Manufacturer’s Warranty; they are between you and the appliance/equipment manufacturer. Various warranties, care and maintenance instructions, service information and registration forms (or cards) are in the home or found at the warranty website. In some cases, these warranties may not be recognized until registered, so please complete and mail these registrations to their respective manufacturers as soon as convenient after moving into your new home.
Service for all appliances and equipment covered under separate warranty usually can be performed by their manufacturer or their authorized service agencies. Should repair or service be required, follow the instructions furnished by each manufacturer. If you are unable to locate a proper service centre, contact Pro Mobile.
Best Buy Homes is not generally authorized to provide service on these items but will assist you in any way possible to obtain required service.
Homeowner Responsibilities
Just as the home builder, Best Buy Homes, and the appliance/equipment manufacturers have specifically defined areas of responsibility, so does the homeowner. The homeowner’s responsibility is to protect their home from abuse, damage or neglect.
Modifications, additions to, or other alterations of the home or other provided components, are not covered by this Warranty and are the full responsibility of the homeowner, as is damage caused by such work. It is the responsibility of the homeowner to promptly report, in writing, defects in material, workmanship and other warranty related problems to Pro Mobile.
CAUTION: Certain operations such as those dealing with gas, oil, electrical systems, and the set-up of your home can be hazardous if attempted by someone not qualified or licensed in those fields. To avoid possible damage or injury, contact a qualified technician in these fields. Failure to observe these requirements may void your Warranty and could result in serious injury or death.